Thrive Online currently experiencing degraded performance

Incident Report for Thrive POS

Resolved

Operations are normal with Thrive Online.

Posted Aug 26, 2022 - 21:12 CDT

Monitoring

We have identified an issue with one of our Application Load Balancers causing routing issues with Thrive Online. Operations should be back to normal now but we are continuing to monitor after the patch has been applied.

Posted Aug 26, 2022 - 20:11 CDT

Update

We are continuing to investigate this issue.

Posted Aug 26, 2022 - 19:36 CDT

Investigating

We have been investigating degraded performance with Thrive Online. We are currently working on identifying the root cause and will post as more information becomes available. This seems to be affecting the load times of the pages as customers are navigating menus. We will be posting updates as available.

Posted Aug 26, 2022 - 19:35 CDT

This incident affected: Thr!ve Online.