Salesbuilder failing to authenticate

Incident Report for Thrive POS

Resolved

We have identified a certificate on the Salesbuilder server that was incorrectly auto updated through LetsEncrypt. Our engeineers have properly reinstalled the certificate and traffic is now being validated with SSL/TSL connection. We will continue to monitor but this issue is completely resolved.

Posted Jun 06, 2024 - 18:29 CDT

Investigating

Currently Salesbuilder - Thrive Loyalty - has an TSL issue that affects inbound requests. This may cause issues with customer lookups, caller id screen, etc on the POS system. We are working on the root cause.

Posted Jun 06, 2024 - 18:10 CDT

This incident affected: SalesBuilder.