Degraded Performance for Thrive Analytics

Incident Report for Granbury Solutions

Resolved

This incident has been resolved.

Posted Dec 06, 2021 - 20:08 PST

Monitoring

We have released changes to Thrive Analytics to improve performance. The environment is now being monitored to ensure changes work as expected.

Posted Oct 20, 2021 - 10:19 PDT

Update

A new analytics platform is now deploying. We anticipate that the analytics will be available in the few hours.

Posted Oct 20, 2021 - 07:56 PDT

Identified

A new analytics platform is now deploying. We anticipate that the analytics will be available in the few hours.

Posted Oct 20, 2021 - 07:56 PDT

Investigating

Currently users may experience very long load times for data as well as time outs when attempting to load dashboards. We are currently investigating.

Posted Jul 20, 2021 - 07:49 PDT

This incident affected: Data and Reporting (Thrive Analytics).