tag:status.granburysolutions.com,2005:/historyThrive POS Status - Incident History2024-03-28T19:06:07-05:00Thrive POStag:status.granburysolutions.com,2005:Incident/202805582024-03-16T21:33:28-05:002024-03-16T21:33:28-05:00Thrive Online Outage<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>21:33</var> CDT</small><br><strong>Resolved</strong> - Online ordering status is normal and operations are fully restored.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>21:29</var> CDT</small><br><strong>Update</strong> - Online ordering is now currently functional and we will continue to monitor.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>21:25</var> CDT</small><br><strong>Monitoring</strong> - We are implementing a fix and online ordering will be restored shortly.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>20:38</var> CDT</small><br><strong>Identified</strong> - We have identified that the error is from a corrupt certificate authority. We are currently working to resolve the issue but no ETA as of yet.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>19:54</var> CDT</small><br><strong>Investigating</strong> - We are currently investigating the outage.</p>tag:status.granburysolutions.com,2005:Incident/175603162023-06-13T10:39:56-05:002023-06-13T10:39:56-05:00Thrive Online Major Outage<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>10:39</var> CDT</small><br><strong>Resolved</strong> - Thrive Online is fully operational and issue has been fully resolved.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>10:02</var> CDT</small><br><strong>Monitoring</strong> - Fix has been implemented and operations are back to normal and engineers will be monitoring.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>09:52</var> CDT</small><br><strong>Identified</strong> - We have identified the issue and fix has been applied. Online ordering services are coming back online and should be available shortly.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>09:31</var> CDT</small><br><strong>Investigating</strong> - At 9:10 AM CST Thrive Online has been reporting "Bad Gateway" or not responding. This has led to a system outage and our engineers are working on identifying the issue and restoring service.</p>tag:status.granburysolutions.com,2005:Incident/172310382023-05-12T13:39:55-05:002023-05-12T13:39:55-05:00Thrive Online Currently unavailable or bad gateway<p><small>May <var data-var='date'>12</var>, <var data-var='time'>13:39</var> CDT</small><br><strong>Resolved</strong> - This issue has been resolved and root analysis will be conducted.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>13:23</var> CDT</small><br><strong>Investigating</strong> - We are currently aware of a Thrive Online outage and are investigating.</p>tag:status.granburysolutions.com,2005:Incident/169528222023-04-24T09:57:54-05:002023-04-24T09:57:54-05:00Thrive Control Center Login Unavailable<p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>09:57</var> CDT</small><br><strong>Resolved</strong> - We have restarted the affected AWS service and issue has been resolved. Login is now functioning normally.</p><p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>09:49</var> CDT</small><br><strong>Identified</strong> - We have identified an update to an underlying subsystem in AWS has caused issues for all users logging into Thrive Control Center. Currently we are working on a fix.</p>tag:status.granburysolutions.com,2005:Incident/161497982023-02-15T21:54:13-06:002023-02-15T21:54:13-06:00Publishing from TCC Intermittent<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>21:54</var> CST</small><br><strong>Resolved</strong> - We have confirmed that an intrusion detection system that does penetration testing was the root cause of the degradation of service. We have validated that systems are back to normal, including publishing.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>10:39</var> CST</small><br><strong>Monitoring</strong> - We are still working on the root issue but publishing has been restored. We are continuing to monitor the service.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>09:21</var> CST</small><br><strong>Investigating</strong> - We identified an issue with Thrive Control Center publishing to locations. This will be exhibited by attempting to publish to a location and getting no status on the process, as if you didn't attempt to publish. The request went through, but is waiting in a queue to publish before it fails, but giving no feedback to the end user. Additional attempts to publish will not kickstart it. We are working at identifying the root cause currently.</p>tag:status.granburysolutions.com,2005:Incident/109664252022-08-26T21:12:34-05:002022-08-26T21:12:34-05:00Thrive Online currently experiencing degraded performance<p><small>Aug <var data-var='date'>26</var>, <var data-var='time'>21:12</var> CDT</small><br><strong>Resolved</strong> - Operations are normal with Thrive Online.</p><p><small>Aug <var data-var='date'>26</var>, <var data-var='time'>20:11</var> CDT</small><br><strong>Monitoring</strong> - We have identified an issue with one of our Application Load Balancers causing routing issues with Thrive Online. Operations should be back to normal now but we are continuing to monitor after the patch has been applied.</p><p><small>Aug <var data-var='date'>26</var>, <var data-var='time'>19:36</var> CDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'>26</var>, <var data-var='time'>19:35</var> CDT</small><br><strong>Investigating</strong> - We have been investigating degraded performance with Thrive Online. We are currently working on identifying the root cause and will post as more information becomes available. This seems to be affecting the load times of the pages as customers are navigating menus. We will be posting updates as available.</p>tag:status.granburysolutions.com,2005:Incident/102917402022-06-15T20:56:57-05:002022-06-15T20:56:57-05:00Thrive Analytics not Updating past mid day 6/13/2022<p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>20:56</var> CDT</small><br><strong>Resolved</strong> - Data has been backfilled and is updating normally.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>17:55</var> CDT</small><br><strong>Identified</strong> - We have identified the root cause and a patch applied. System will be functioning normally in approximately 90 minutes when the data is refreshed.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>19:38</var> CDT</small><br><strong>Investigating</strong> - We have identified that the thrive analytics has stopped reporting data past midday on 6/13 and are investigating the issue.</p>tag:status.granburysolutions.com,2005:Incident/95624642022-03-17T16:57:08-05:002022-03-17T16:57:08-05:00Thrive Analytics not ingesting new data since 3/15 around 8pm EST<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>16:57</var> CDT</small><br><strong>Resolved</strong> - Analytics is reporting normally now.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>13:59</var> CDT</small><br><strong>Monitoring</strong> - We have validated that the data has now been backfilled and reporting is back to normal.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>10:09</var> CDT</small><br><strong>Identified</strong> - The issue has been identified and a patch has been implemented. The data will take a few hours to sync and the status will change to Monitoring when the development team has validated the data is available.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>23:54</var> CDT</small><br><strong>Investigating</strong> - We have identified that Thrive Analytics has stopped ingesting data from around 8pm EST on 3/15 which would leave partial data for 3/15 and currently no data is being ingested. We are working to get the data ingested and will be working on backfilling the data that was not ingested.</p>tag:status.granburysolutions.com,2005:Incident/87769042021-12-08T15:03:39-06:002021-12-08T15:03:39-06:00Thrive Analytics Not Reporting Data for 12/6<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>15:03</var> CST</small><br><strong>Resolved</strong> - Root cause identified and all past data has been recovered and loaded into Thrive Analytics and reporting is now back to normal operations.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>11:38</var> CST</small><br><strong>Identified</strong> - We have identified what the underlying cause is and a fix is being tested.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>22:12</var> CST</small><br><strong>Investigating</strong> - We have identified that data for 12/6 has not been processed and available for Thrive Analytics Reporting. We are investigating what the cause is currently. All past data is available for use and performing normally in that aspect.</p>tag:status.granburysolutions.com,2005:Incident/75568792021-12-06T22:08:47-06:002021-12-06T22:08:47-06:00Degraded Performance for Thrive Analytics<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>22:08</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>12:19</var> CDT</small><br><strong>Monitoring</strong> - We have released changes to Thrive Analytics to improve performance. The environment is now being monitored to ensure changes work as expected.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>09:56</var> CDT</small><br><strong>Update</strong> - A new analytics platform is now deploying. We anticipate that the analytics will be available in the few hours.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>09:56</var> CDT</small><br><strong>Identified</strong> - A new analytics platform is now deploying. We anticipate that the analytics will be available in the few hours.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>09:49</var> CDT</small><br><strong>Investigating</strong> - Currently users may experience very long load times for data as well as time outs when attempting to load dashboards. We are currently investigating.</p>tag:status.granburysolutions.com,2005:Incident/75419582021-07-18T22:58:09-05:002021-07-18T22:58:09-05:00Thrive Analytics Not Serving Data<p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>22:58</var> CDT</small><br><strong>Resolved</strong> - Thrive Analytics is now operating normally and this incident has been closed.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>20:16</var> CDT</small><br><strong>Monitoring</strong> - We have identified the cause and are monitoring to ensure the issue is resolved.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>19:09</var> CDT</small><br><strong>Investigating</strong> - We are currently investigating the issue. Users may experience data that is very slow to load or not load at all.</p>tag:status.granburysolutions.com,2005:Incident/74618922021-07-10T01:22:26-05:002021-07-10T01:22:26-05:00Thr!ve Analytics: System Maintenance<p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>01:22</var> CDT</small><br><strong>Completed</strong> - Maintenance verification is completed and validates the result. Dashboards are once again available for customers. Should you still experience issues, please contact technical support at +1 817 750 3947 or via the web portal at https://support.granburysolutions.com</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>01:04</var> CDT</small><br><strong>Verifying</strong> - Maintenance is complete and engineers are working to validate the changes. Dashboards should now be once again available to customers.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>00:15</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>23:07</var> CDT</small><br><strong>Scheduled</strong> - Thr!ve Analytics will be undergoing system maintenance which will cause a temporary outage of dashboards. Data will continue to be ingested as normal. Dashboards will reflect updated data when service is restored.</p>tag:status.granburysolutions.com,2005:Incident/74477642021-07-08T20:55:05-05:002021-07-08T20:55:05-05:00Service Unavailable for Thrive Control Center<p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>20:55</var> CDT</small><br><strong>Resolved</strong> - We have resolved issues preventing users from logging in to Thrive Control Center. If you are still impacted, contact support at +18177503947 or https://support.granburysolutions.com</p><p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>18:20</var> CDT</small><br><strong>Monitoring</strong> - The fix has been implemented and we have seen error rates decrease. We continue to monitor TCC to ensure post-fix stability</p><p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>17:50</var> CDT</small><br><strong>Investigating</strong> - Currently we have identified an issue with users being able to login to Thrive Control Center and are implementing a fix. We anticipate this to be approximately 30 minutes while we resolve the issue.</p>tag:status.granburysolutions.com,2005:Incident/73867372021-07-02T05:52:52-05:002021-07-02T05:52:52-05:00Thr!ve Analytics: System Maintenance<p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>05:52</var> CDT</small><br><strong>Completed</strong> - Thr!ve Analytics maintenance has been completed. Dashboards have returned to normal operation. If you face issues using Thr!ve Analytics dashboards, please contact support at https://support.granburysolutions.com or +18177503947</p><p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>04:54</var> CDT</small><br><strong>Update</strong> - The maintenance window continues to be extended. Engineers are continuing to resolve issues causing customers to be unable to view dashboards.</p><p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>03:42</var> CDT</small><br><strong>Update</strong> - The maintenance window has been extended. Engineers are continuing to resolve issues causing customers to be unable to view dashboards.</p><p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>03:03</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>03:02</var> CDT</small><br><strong>Scheduled</strong> - Thr!ve Analytics will be undergoing system maintenance which will cause a temporary outage of dashboards. Data continues to be ingested as normal, while some users may experience issues accessing dashboards. Engineers are working to restore dashboard functionality for 100% of users.</p>tag:status.granburysolutions.com,2005:Incident/73850622021-07-02T03:00:44-05:002021-07-02T03:00:44-05:00Thr!ve Analytics: System Maintenance<p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>03:00</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>02:58</var> CDT</small><br><strong>Update</strong> - The maintenance window has been extended by one hour due to an unexpected. Data continues to be ingested as normal, while some users may experience issues accessing dashboards. Engineers are working to restore dashboard functionality for 100% of users.</p><p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>00:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>21:14</var> CDT</small><br><strong>Scheduled</strong> - Thr!ve Analytics will be undergoing system maintenance which will cause a temporary outage of dashboards. Data will continue to be ingested as normal. Dashboards will reflect updated data when service is restored.</p>tag:status.granburysolutions.com,2005:Incident/72453152021-06-14T17:30:35-05:002021-06-14T17:30:35-05:00Thr!ve Analytics: System Maintenance<p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>17:30</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>17:12</var> CDT</small><br><strong>Verifying</strong> - Maintenance has completed as expected. We are continuing to monitor the service for anomalies that may result due to the maintenance.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>15:30</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>10:21</var> CDT</small><br><strong>Scheduled</strong> - Thr!ve Analytics will be unavailable while we perform a routine maintenance. Dashboards and scheduled reports will not be functional during this time. Data will continue to be ingested as normal.</p>tag:status.granburysolutions.com,2005:Incident/71241472021-05-30T15:33:46-05:002021-05-30T15:33:46-05:00Thrive Online Outage<p><small>May <var data-var='date'>30</var>, <var data-var='time'>15:33</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved and we will continue to monitor.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>13:11</var> CDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>13:11</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented and operations are normal at this time.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>12:21</var> CDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>12:21</var> CDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>12:03</var> CDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.granburysolutions.com,2005:Incident/58556462020-12-29T06:08:24-06:002020-12-29T06:08:24-06:00LetsGet: Critical Infrastructure Maintenance<p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>06:08</var> CST</small><br><strong>Completed</strong> - Maintenance has been completed and we have verified the result was a success. The service is available once again.</p><p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>05:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>12:14</var> CST</small><br><strong>Scheduled</strong> - We will be performing maintenance at the scheduled time to critical infrastructure components of LetsGet, which will cause an outage. We expect the service to be available by 6am Pacific / 8am Eastern</p>tag:status.granburysolutions.com,2005:Incident/57496042020-12-29T04:52:11-06:002020-12-29T04:52:11-06:00Thr!ve Analytics: System Maintenance<p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>04:52</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>22:53</var> CST</small><br><strong>Scheduled</strong> - Thr!ve Analytics will be undergoing maintenance during this period, and may be unavailable.</p>tag:status.granburysolutions.com,2005:Incident/54830612020-11-04T16:27:03-06:002020-11-04T16:27:03-06:00Thr!ve Analytics: Data not refreshing<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>16:27</var> CST</small><br><strong>Resolved</strong> - At 2:04AM Central Time we were able to synchronize new data to Thr!ve Analytics again. We have continued to monitor throughout the day and have no further reports of errors in regards to stale data in the platform.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>17:47</var> CST</small><br><strong>Identified</strong> - Thr!ve Analytics users may experience issues pertaining to updated data not being available in the platform. Engineering is working to bring updated data into the platform.</p>tag:status.granburysolutions.com,2005:Incident/48064032020-08-07T19:21:06-05:002020-08-07T19:21:06-05:00Thrive Online: Partial Outage<p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>19:21</var> CDT</small><br><strong>Resolved</strong> - We have completed maintenance to increase capacity and will continue to review the environment's health on a routine basis for preventative measures.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>19:06</var> CDT</small><br><strong>Monitoring</strong> - The automation has entered the final stage of changes required to handle the additional load. We will continue to observe environment metrics to ensure the availability issue is resolved.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>18:28</var> CDT</small><br><strong>Update</strong> - We have identified the source of the issue, automated procedures have been underway to correct the issue since 3:50pm Pacific Time. We will continue to update this incident with additional updates as they become available.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>17:52</var> CDT</small><br><strong>Identified</strong> - We have received reports of degraded performance for users of Thrive Online and have identified a potential issue. Users may experience errors 500, 502 or 503 during this time. Users may refresh pages in an attempt to load the page as only a percentage of requests are failing.</p>tag:status.granburysolutions.com,2005:Incident/47891652020-08-05T22:21:56-05:002020-08-05T22:21:57-05:00Thrive Analytics: Security updates may affect system performance<p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>22:21</var> CDT</small><br><strong>Completed</strong> - Maintenance was completed ahead of schedule with no outages. We have verified the changes for security in recent browsers are effective.<br /><br />Have a lovely evening!</p><p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>14:30</var> CDT</small><br><strong>Scheduled</strong> - We will be performing maintenance to Thrive Analytics this evening to make a change establishing compatibility with recent releases of common web browsers. No service interruptions are expected as a result of this maintenance.</p>tag:status.granburysolutions.com,2005:Incident/41024312020-05-20T15:00:33-05:002020-05-20T15:00:33-05:00N2K: Planned maintenance may affect system operation<p><small>May <var data-var='date'>20</var>, <var data-var='time'>15:00</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>20</var>, <var data-var='time'>14:34</var> CDT</small><br><strong>Update</strong> - N2K maintenance is taking longer than expected, however teams continue to perform maintenance according to plan. The maintenance window closure has been extended by one hour. Your patience is appreciated.</p><p><small>May <var data-var='date'>20</var>, <var data-var='time'>13:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>13</var>, <var data-var='time'>10:12</var> CDT</small><br><strong>Scheduled</strong> - We will be performing system maintenance on the N2K platform during this time which will cause temporary outages.</p>tag:status.granburysolutions.com,2005:Incident/41121442020-05-14T20:07:26-05:002020-05-14T20:07:26-05:00SalesBuilder: Degraded Performance<p><small>May <var data-var='date'>14</var>, <var data-var='time'>20:07</var> CDT</small><br><strong>Resolved</strong> - We have reviewed health reports of the SalesBuilder infrastructure over the previous hours and have determined the performance issues to be mitigated.</p><p><small>May <var data-var='date'>14</var>, <var data-var='time'>15:16</var> CDT</small><br><strong>Monitoring</strong> - We have taken corrective action and are actively monitoring the environment.</p><p><small>May <var data-var='date'>14</var>, <var data-var='time'>14:53</var> CDT</small><br><strong>Identified</strong> - We have identified the issue and require a reboot of SalesBuilder to complete the fix. SalesBuilder will be unavailable for a few moments.</p><p><small>May <var data-var='date'>14</var>, <var data-var='time'>13:56</var> CDT</small><br><strong>Investigating</strong> - We have received reports of degraded performance on the SalesBuilder platform and are investigating the incident</p>tag:status.granburysolutions.com,2005:Incident/40818592020-05-11T11:10:36-05:002020-05-11T11:10:36-05:00Thrive Online Delivery Orders Failure<p><small>May <var data-var='date'>11</var>, <var data-var='time'>11:10</var> CDT</small><br><strong>Resolved</strong> - We have resolved the underlying issue causing Thrive Online to fail delivery orders. If you are still experiencing issues, please contact technical support at +1 817 750 3947</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>09:02</var> CDT</small><br><strong>Monitoring</strong> - We have fixed the issue causing delivery orders to fail and are monitoring for additional issues of this nature.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>22:48</var> CDT</small><br><strong>Identified</strong> - We have identified an issue causing Delivery orders to fail in Thrive Online and are working towards resolution. We appreciate your patience. Non-Delivery orders remain functional.</p>